Quality Assurance

1.      WARRANTY PERIOD
All Malibu S Series Aquarium light and Matrix S series Grow Light is warranted by Eonstar to the original purchaser to be free from defects in material and workmanship under normal use for 1 (one) year from the date of purchase.

2.      WARRANTY PROCEDURE.
During the warranty period, and upon proof of purchase, the product will be repaired or replaced (with the same or similar model) at our option, without charge for either parts or labor. Repairs generally take one or two business days. You must first contact us and obtain a RMA number. Request may be made through email or fax. State your name, address, email, and product serial number, explanation of the problem and proof of purchase (copy of invoice/receipt). You must bear all packaging, shipping and insurance costs. If possible, use the original packaging. Freight collect or shipment without a RMA number will not be accepted. Return the product with RMA number written on top of the box. Repaired product will be ship back to you, prepaid at our cost via FedEx or UPS ground.

3.      LIMITED LIABILITY
Our liability is limited to the cost of the defective materials. In no case will Eonstar Corporation assume liability for any injuries or consequential damage to property or livestock resulting from any failure. Not covered by this warranty are damage due to corrosion, alteration, abuse, accident, unreasonable or improper use.

4.      SHIPPING DAMAGE.
Shipping damage is the responsibility of the carrier and claims for such damage should be made directly to the carrier.

 

5.      REPAIRS AFTER WARRANTY PERIOD ENDS
Repairs after the warranty period but less than 4 (four) years from the date of purchase will be charged at a flat fee of $60 per incident (includes parts, labor and shipping cost back to you) for standard repair. Repairs after 4 years from the date of purchase or repairs for damages due to corrosion, alteration, abuse, accident, unreasonable or improper use will be quoted on a case by case basis.

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